ceryTerms of Use

When you open an account on cery, you agree to the terms that govern your deposits, withdrawals, gameplay, and our handling of your account data and funds.

Our platform operates under a set of clear policies designed to protect both your account security and the integrity of our games. This document outlines the conditions under which you may use cery, the rules that apply to bonuses and promotions, and the steps we take to resolve disputes. We encourage you to read these terms carefully before you begin playing.

cery serves users in supported jurisdictions only. Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

Account Opening and Eligibility

To create an account on cery, you must be at least 18 years old and a legal resident of a jurisdiction where our services are permitted. When you register, you provide personal information—your name, email, phone number, and residential address—which we use to verify your identity and comply with anti-money-laundering regulations.

We require account verification before you can withdraw funds. This verification process, known as Know Your Customer (KYC), confirms that the person funding the account is the same person who created it. Depending on your location and withdrawal amount, we may ask for a government-issued ID, a recent utility bill, or a bank statement.

Each person may hold only one active account on cery. Duplicate accounts, accounts opened in false names, or accounts created using shared devices without proper verification may be suspended without notice.

Deposits and Withdrawals

Funds deposited into your cery account remain your property. We hold all player funds in segregated accounts and do not use them for operational expenses. When you request a withdrawal, we process your request through the same payment method you used to deposit, unless you notify us otherwise.

Withdrawal requests are subject to account verification. If your account has not completed KYC, we cannot process withdrawals. We also reserve the right to delay a withdrawal if we detect unusual account activity, if the requested amount exceeds standard limits for your account tier, or if a dispute is pending.

Processing times vary by payment method. Bank transfers typically settle within one to three business days. Digital wallets such as mobile banking, local payment, and online payment usually complete within hours, though final arrival depends on your bank's clearing windows.

Bonus Terms and Conditions

cery occasionally offers bonuses to new and returning players. These may include welcome offers, reload bonuses, or tournament prizes. Every bonus comes with specific conditions: a minimum deposit amount, a playthrough requirement (the number of times you must play through the bonus amount before you can withdraw it), and eligible games.

Bonuses are credited to a separate wallet within your cery account. Until the playthrough requirement is met, bonus funds cannot be withdrawn. Bonuses expire if unused within the stated period, which we communicate at the time of offer.

We do not allow bonus stacking—you cannot claim multiple active bonuses at the same time. If you claim a new bonus while an earlier one is still active, the earlier bonus is forfeited.

Responsible Account Management

Your cery account is your responsibility. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. If you suspect unauthorized access, contact our support team immediately.

You may close your account at any time by requesting account closure through the account settings menu or by emailing our support team. Upon closure, your account is deactivated and all remaining funds are returned to your registered payment method.

You may also set account preferences, such as account preferences, session timeouts, or account controls periods, directly in the account settings. These limits are applied immediately and remain in effect for the duration you specify.

Data Protection and Privacy

When you use cery, we collect your name, email, phone number, residential address, and payment information. We use this data to verify your identity, process deposits and withdrawals, communicate with you, and comply with legal obligations.

We apply standard security practices to protect your data: encryption of all login sessions, secure storage of payment information, and restricted access to personal details. However, no online system is completely risk-free. We cannot guarantee absolute protection against all forms of unauthorised access.

Our full privacy policy is available on the cery website. It details how we collect, use, share, and retain your information.

Dispute Resolution

If you believe a transaction on cery is incorrect or if you have a complaint about gameplay, settlement, or account handling, we encourage you to contact our support team. We aim to investigate and respond to disputes within a reasonable timeframe.

You may also submit a formal complaint through our website. We will acknowledge receipt of your complaint and keep you informed of the investigation's progress. If you are located in Jakarta, Surabaya, Bandung, Medan, or Semarang, our team can communicate with you in your preferred local language.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. Disputes are resolved under the laws of the jurisdiction in which cery operates, and users agree to submit to that jurisdiction's dispute resolution process.

Changes to These Terms

We may update these terms at any time. Changes are effective immediately upon posting to the cery website. Your continued use of our platform after an update constitutes acceptance of the revised terms.

If you have questions about these terms or your account on cery, please contact our support team through the channels available on our website.