ceryPrivacy Policy
This page describes what we collect when you use cery and how we keep that data protected from unauthorized access or misuse.
When you register an account on our platform, deposit funds, play our games, or contact our support team, we gather personal information. We use this data to verify your identity, process payments, comply with legal obligations, and improve your experience on cery. We take data protection seriously and apply standard security practices across all our systems.
Our privacy commitments apply to users in all supported jurisdictions. We do not sell your personal data to third parties for marketing purposes. Below, we explain exactly what we collect, who can access it, and what rights you have.
What We Collect on cery
We collect different types of information depending on how you interact with our platform. This includes account registration data, payment information, activity logs, and device details.
Account Registration and Verification
When you create a cery account, we ask for your full name, email address, phone number, date of birth, and residential address. We use this information to verify your identity and comply with anti-money-laundering regulations. During the Know Your Customer (KYC) verification process, we may also request a copy of your government-issued ID, a utility bill, or a bank statement.
We store this information securely in encrypted databases. Access is restricted to our compliance and support teams, and only to the extent necessary to verify your account or investigate disputes. We do not share your KYC documents with external parties unless required by law.
Payment and Transaction Data
When you deposit or withdraw funds on cery, we collect payment method details, transaction amounts, timestamps, and settlement status. We work with payment processors to handle transactions via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers through mobile banking, local payment, online payment, and e-wallet.
We do not store your full credit card or bank account numbers. Payment processors handle sensitive financial data under their own encryption standards. We retain transaction records for accounting and dispute resolution purposes.
Game Activity and Account Usage
We log your gameplay on cery—which games you play, how long you play, and game outcomes. We also track your login times, IP addresses, and device information (browser type, operating system, device model). This data helps us detect fraud, troubleshoot technical issues, and understand how our platform is used.
We use this information to maintain account security and investigate suspicious activity. We do not sell gameplay data to third parties or use it for purposes other than platform operation and legal compliance.
How We Protect Your Data on cery
We apply industry-standard security measures to protect your personal information. All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security). Our databases are hosted on secure servers with restricted access, and we regularly review our security practices.
Third-Party Processors and Data Sharing
We work with third-party service providers to operate cery. These include payment processors, hosting providers, analytics services, and customer support platforms. We only share the minimum data necessary for each processor to perform their function. All third-party processors are contractually bound to protect your data under terms equivalent to our own privacy standards.
Our servers may be located outside your jurisdiction. By using cery, you acknowledge that your data may be processed in multiple countries, subject to applicable data protection laws.
We may disclose your personal information if required by law, such as to respond to a government subpoena, court order, or regulatory investigation. We will notify you of such requests unless prohibited by law from doing so.
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience on cery. These include session cookies (which allow you to remain logged in) and analytics cookies (which help us understand user behavior).
- Session Cookies
- These expire when you close your browser and are essential to keep you logged into your cery account.
- Analytics Cookies
- These help us measure site traffic and understand which features are most used. We do not use these to identify you personally.
- Third-Party Cookies
- Payment processors and analytics partners may set their own cookies; they are governed by their privacy policies.
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain cery features.
Your Rights on cery
We respect your right to control your personal data. You may request access to the information we hold about you, ask us to correct inaccurate data, or request deletion of your account and associated data (subject to legal retention requirements).
To exercise these rights, contact our support team through the help centre on cery or via email. We will process your request within a reasonable timeframe, typically within 30 days.
Data Retention and Account Closure
We retain your personal data for as long as your cery account is active and for a reasonable period afterwards to comply with legal obligations. If you close your account, we will delete or anonymize your data unless we are required by law to retain it.
Some data—such as transaction records and KYC documents—may be retained for longer periods to satisfy anti-money-laundering regulations or to resolve disputes. We will inform you of any extended retention periods when they apply.
Regional Considerations
Our users span multiple regions, including Jakarta, Surabaya, Bandung, Medan, and Semarang. We apply consistent privacy standards across all jurisdictions where cery operates. If local law imposes stricter requirements, we follow those standards.
Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.
Policy Updates
We may update this privacy policy at any time. Changes are effective immediately upon posting to the cery website. Continued use of our platform after an update constitutes acceptance of the revised policy.
If you have questions about how we handle your data or wish to exercise your privacy rights, please contact our support team through the channels available on cery. We are committed to transparent, timely responses to all data protection inquiries.